Helpdesk, Microsoft 365, your website and your hardware, all handled by a dedicated team. No hourly billing, no surprise invoices, no chasing a freelancer who has gone quiet.
From a 12 month term, then month to month with 30 days' notice. POPIA-conscious from day one.
You're too small for an internal IT team and too busy to be your own. So you end up with one of these.
Every call costs money, so problems get ignored until they become emergencies. His incentive is your downtime, not your uptime.
Free until he isn't. No documentation, no backups, no answer on a Sunday when the server is down and payroll is due Monday.
You started a business to run the business. Instead you spend Tuesday afternoons on hold with your email provider.
One subscription covers the four things that keep a small business running.
A real person, on WhatsApp, email or phone, who fixes the thing.
Email, Teams, SharePoint and licences, set up properly and kept that way.
We design and build your site, then keep it live, secure and up to date.
Laptops, printers, networks and the mystery cable behind the desk.
We do the heavy lifting up front so the subscription just hums after that.
We map every device, account, licence and password in your business, fix the urgent stuff, and document all of it. You get a copy. It's your IT, not ours.
Log tickets on WhatsApp, email or phone. We resolve, patch, back up and monitor in the background so most problems never reach you.
A one-page monthly report: tickets resolved, response times, what we recommend next. You always know what you're paying for.
Deskside is staffed by top South African tech graduates working under experienced senior engineers. It's why we can charge what an SME can actually afford, and it's why our team is hungrier than anyone else you'll deal with. Every client also gets a senior engineer reviewing their environment, so you get energy and experience, not one or the other.
Certified before they touch your systemsEvery engineer completes Microsoft 365 and support certifications during onboarding.
Senior engineers on every accountComplex issues escalate to senior staff within the same ticket. You never get "I'll have to ask someone".
South African, in your time zoneNo offshore call centre. Support in plain English, on the channels you already use.
Priced per business, not per panic. Plans run on a minimum term, then continue month to month with a 30 day notice period.
For teams of 1 to 5 people
20 tickets included · R250 per extra ticket
12 month minimum term
Start with EssentialsFor teams of 6 to 20 people
70 tickets included · R195 per extra ticket
12 month minimum term
Start with GrowthFor teams of 21 to 50 people
160 tickets included · R150 per extra ticket
24 month minimum term
Start with Scale| What you get | Essentials | GrowthPopular | Scale |
|---|---|---|---|
| Monthly fee | R2,495 | R4,995 | R8,995 |
| Included tickets | 20 / month | 70 / month | 160 / month |
| Extra ticket cost | R250 each | R195 each | R150 each |
| Microsoft 365 users | Up to 5 | Up to 20 | Up to 50 |
| Response guarantee | Next business day | 4 hour | 2 hour |
| On-site callouts | None | 1/month | 3/month |
| Monthly report | Included | Included | Included |
| Quarterly health review | — | Included | Included |
| Dedicated account engineer | — | — | Included |
| Annual IT roadmap | — | — | Included |
| Minimum term | 12 month | 12 month | 24 month |
All prices exclude VAT. Overage only applies to remote helpdesk tickets beyond your monthly allowance and is billed in the following month.
Ticket allowances are pooled across your team and cover remote helpdesk requests. We warn you before you hit your limit so there are no surprises. Extra tickets are billed at the per-ticket rate shown above, and if overages become regular we recommend moving up a plan instead. Project work such as office moves and hardware rollouts is quoted separately at preferential subscriber rates. Larger than 50 people? Talk to us about a custom plan.
A modern, mobile-friendly site for your business: design, build, copy polish, hosting setup and launch, typically live within three weeks. From R14,995 once-off for subscribers, and ongoing care is already covered by your plan, so it never rots. Includes basic search visibility setup and a POPIA-compliant contact form.
If we miss our response time commitment on any ticket in a given month, that month's subscription is free. We publish our response times in your monthly report, so you'll know before we do. That's how confident we are, and it means our incentives point at your uptime, not your downtime.
Founding clients lock in launch pricing for 24 months, get their onboarding audit free, and get a direct line to the founding team. Places remaining: 14
Claim a founding placeTell us what's broken, what's slow or what's costing too much. The audit is free, takes about an hour, and you keep the findings whether or not you subscribe.